FAQ

What type of hair do you use? We use 100% human hair

How long does the wig last? The wigs will last 1-2 years depending on how well they are looked after

​How do I care for my wig? Click here to find out :)

Click here to find out how to measure your head circumference :)

At Nuola Wigs, we are committed to ensuring that
your order reaches you quickly, safely, and securely. Please review our
shipping policy below for details on processing times, delivery methods, and
related information.

Processing Times

• All ready-to-ship SALE wigs are processed within 2–3 business days after payment has been received.
• Custom wig orders may take longer depending on specifications. Estimated production and processing times will be provided at the time of purchase.
• Orders are not processed or shipped on weekends or public holidays.

Shipping Methods & Delivery Times

• We offer standard and express shipping options. Delivery times vary based on your location and the shipping method chosen at checkout.

Estimated delivery times:

• Domestic (Canada & USA): 1–4 business days
• International (outside Canada & USA): 5–9 business days
• Please note that delivery times are estimates and may vary due to customs clearance, courier delays, or other unforeseen circumstances.

Shipping Fees

• Shipping fees are calculated at checkout based on your location and chosen shipping method.
• From time to time, we may offer free shipping promotions which will be clearly indicated on our website.

Tracking Orders

• Once your order has been dispatched, you will receive a tracking number via email so you can monitor your delivery.
• If you do not receive tracking details within the expected processing time, please contact us.

Delayed or Lost Shipments

• While we work with trusted couriers, delays may occasionally occur. If your order is delayed beyond the estimated delivery timeframe, please reach out to us so we can assist you.
• Lost or undelivered orders will be investigated with the courier, and we will keep you updated throughout the process.

Contact Us

For any shipping-related questions, please contact our customer support team at [info@nuolawigs.ca]. Our team is available
24/7 via chat to assist you.

At Nuola Wigs, we are committed to ensuring that your order reaches you quickly, safely, and securely. Please review our shipping policy below for details on processing times, delivery methods, and related information.

Processing Times

• All ready-to-ship SALE wigs are processed within 2–3 business days after payment has been received.
• Custom wig orders may take longer depending on specifications. Estimated production and processing times will be provided at the time of purchase.
• Orders are not processed or shipped on weekends or public holidays.

Shipping Methods & Delivery Times

• We offer standard and express shipping options. Delivery times vary based on your location and the shipping method chosen at checkout.

Estimated delivery times:

• International (outside EU): 5–9 business days
• Please note that delivery times are estimates and may vary due to customs clearance, courier delays, or other unforeseen circumstances.

Shipping Fees

• Shipping fees are calculated at checkout based on your location and chosen shipping method.
• From time to time, we may offer free shipping promotions which will be clearly indicated on our website.

Tracking Orders

• Once your order has been dispatched, you will receive a tracking number via email so you can monitor your delivery.
• If you do not receive tracking details within the expected processing time, please contact us.

Delayed or Lost Shipments

• While we work with trusted couriers, delays may occasionally occur. If your order is delayed beyond the estimated delivery timeframe, please reach out to us so we can assist you.
• Lost or undelivered orders will be investigated with the courier, and we will keep you updated throughout the process.

Contact Us

For any shipping-related questions, please contact our customer support team at [info@nuolawigs.ca]. Our team is available
24/7 via chat to assist you.

International clients will not be required to pay any taxes or duties, as these charges are covered by us. If you receive a bill for these fees, please email us with a copy of the bill, and we will handle it for you.

​Please note: If you are returning your wig for a refund, any taxes or duties paid will be non-refundable and will be deducted from the price of the wig.

Processing time is 4-6weeks. Once processed, it can take 2-5 working days for the wig to be shipped out. We also offer express processing (15 working days) Please send us an email to enquire about this.

Yes except SALE WIGS and custom orders (custom length, density , size, style, colour or any change requested)

Payments for express service or any other services offered can't be cancelled or refunded. There is also a 5% cancellation fee after 24hrs of purchase.

​Please also see our Terms and Conditions before placing an order with us.

Yes we offer refund or exchange except for SALE wigs and custom orders.(custom length, density , style , size, colour or any change requested) are non refundable. If your wig is received damaged please let us know immediately.

​All other non-customised wigs have a 14 days return policy from the day it was delivered. Wigs must be returned in the original state. Customers are responsible for shipping cost back to us and original shipping cost is non refundable.(Please note that this is the actual shipping fee it cost us to send the wig to you)

​International customers will be responsible for any custom duties for returning the wig back to us but please do contact us before returning so we can advice you on how to avoid paying those fees. Additionally, as we are covering the customs and duties fee that is required for your wig to be received, If you are returning your wig for a refund, any taxes or duties paid by us is  non-refundable and will be deducted from the price of the wig.

​For the purpose of hygiene and for refunds/exchange to be granted, we request that the buyer wears a wig cap when trying on a purchased wig. Any item that has been altered chemically or physically no longer qualifies for an exchange or refund. This includes but is not limited to:

• Change of part, application of heat etc
• The wig must not be coloured, styled, bleached, washed, brushed or combed. 
• The wig must not have been worn unless to try on. The wig must not be in contact with any food smells, smoke, hair spray or perfume.

​The buyer is liable for shipping fee back and must take reasonable care of the wigs they wish to return. The buyer will be responsible for the returned products until they reach us. If sending  back internationally, buyer must complete the customs declaration form correctly and clearly indicate to customs that the wig is a "returning product back to the retailer".

​Please contact our customer service team at info@nuolawigs.ca so we can advise on how to return the unit back to us.  

​Please also see our Terms and Conditions before placing an order with us.

If you feel that your new wig does not look right on you, consider the following:

• It is normal to feel like it’s too much hair all of a sudden. We’ve been there! It is a change and you need to give yourself some time to adapt to it. We recommend that you wear it at home and leave it on for some time, get used to the feeling and the reflection in the mirror. Try blending it with your own hair, maybe ask a relative or a close friend you feel confident with for their opinion.  
• If you purchased a wig that is not customised, it is important to note that hair is produced in a way that it can cater to a wide range of women. 

 If you still not happy with your wig, please contact us and we will try our best to ensure that we resolve the matter :)

COLOUR DISCLAIMER: KINDLY NOTE THAT DESPITE OUR EFFORT TO PROVIDE CORRECT IMAGES OF EACH WIG,  THE COLOUR OF THE WIG MAY BE SLIGHTLY DIFFERENT DUE TO PHONES / COMPUTER SCREENS.

​Please see our Terms and Conditions before placing an order with us.

Due to buyers protection policy, we are unable to change delivery address.

VAT exemption is available to clients who wear wigs for necessity reasons.

Buyers anywhere in the world, who have medical hair loss can receive 15% OFF the price of wigs they purchase from our store. This can be claimed for as many purchases. Please email us at info@nuolawigs.ca for a code :)