Yes we offer refund or exchange except for SALE wigs and custom orders.(custom length, density , style , size, colour or any change requested) are non refundable. If your wig is received damaged please let us know immediately.
All other non-customised wigs have a 14 days return policy from the day it was delivered. Wigs must be returned in the original state. Customers are responsible for shipping cost back to us and original shipping cost is non refundable.(Please note that this is the actual shipping fee it cost us to send the wig to you)
International customers will be responsible for any custom duties for returning the wig back to us but please do contact us before returning so we can advice you on how to avoid paying those fees. Additionally, as we are covering the customs and duties fee that is required for your wig to be received, If you are returning your wig for a refund, any taxes or duties paid by us is non-refundable and will be deducted from the price of the wig.
For the purpose of hygiene and for refunds/exchange to be granted, we request that the buyer wears a wig cap when trying on a purchased wig. Any item that has been altered chemically or physically no longer qualifies for an exchange or refund. This includes but is not limited to:
The buyer is liable for shipping fee back and must take reasonable care of the wigs they wish to return. The buyer will be responsible for the returned products until they reach us. If sending back internationally, buyer must complete the customs declaration form correctly and clearly indicate to customs that the wig is a "returning product back to the retailer".
Please contact our customer service team at info@nuolawigs.ca so we can advise on how to return the unit back to us.
Please also see our Terms and Conditions before placing an order with us.
